747Live PH Privacy Policy

1. Introduction

This Privacy Policy explains how 747Live PH ("we", "us", "our") collects, uses, stores, and protects the personal information you provide when you access 747liveph.click and use any of our services — including live casino games, JILI slots, sports betting, MMA betting, volleyball betting, virtual sports, and all related features.

747Live PH is fully committed to protecting the privacy of every player on our platform. We operate in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the directives of the National Privacy Commission (NPC) of the Philippines.

By registering an account or using any part of 747Live PH, you acknowledge that you have read and understood this Privacy Policy, and that you consent to the processing of your personal data as described herein. Kung may katanungan ka, huwag mag-alinlangan — makipag-ugnayan sa aming Data Protection Officer anytime.

2. Personal Data We Collect

747Live PH collects only the minimum personal data needed to operate your account safely and legally. The categories of data we collect include:

Category	Examples	Purpose
Identity Data	Full name, date of birth, nationality	Account registration, age verification, KYC compliance
Contact Data	Email address, mobile number	Account notifications, support, security alerts
Verification Data	Government-issued ID (e.g., PhilSys, driver's license, UMID)	KYC/AML verification, fraud prevention
Financial Data	Transaction records, e-wallet reference numbers, deposit/withdrawal history	Payment processing, AML compliance, dispute resolution
Technical Data	IP address, device type, browser, operating system, login timestamps	Platform security, fraud detection, performance optimization
Usage Data	Games played, bets placed, session duration, feature interactions	Responsible gaming monitoring, personalized experience, analytics
Communications Data	Support chat logs, email exchanges, complaint records	Customer service, dispute handling, quality assurance

3. How We Collect Your Data

We collect your personal data through the following channels:

• Registration form: When you sign up for a 747Live PH account, you directly provide us with your identity and contact information.
• KYC verification process: You submit government ID documents when we request identity verification before releasing withdrawals or as part of compliance checks.
• Transactions: Each deposit and withdrawal you make is recorded in our system, including the payment method used, amount, and reference numbers from providers like GCash, Maya, InstaPay, or your bank.
• Platform activity: Our systems automatically log technical and usage data as you browse the site, play games, and interact with features.
• Cookies and tracking technologies: We use cookies and similar tools to enhance your browsing experience and gather analytics data. See Section 6 for more details.
• Customer support interactions: When you contact our support team via live chat or email, we record those interactions to ensure consistent, quality service.

4. How We Use Your Personal Data

747Live PH processes your personal data only for legitimate, lawful purposes. We use your data to:

• Create and manage your account — including registration, login authentication, and account settings management.
• Process financial transactions — deposits, withdrawals, and bonus disbursements.
• Verify your identity — as required by Philippine gaming regulations and anti-money laundering (AMLC) laws.
• Deliver customer support — resolving disputes, answering queries, and handling formal complaints.
• Monitor responsible gaming — detecting problematic gambling patterns and enforcing self-exclusion requests.
• Prevent fraud and abuse — identifying multi-accounting, collusion, and other prohibited activities described in our Terms and Conditions.
• Send service communications — account alerts, transaction confirmations, and security notifications. We do not send unsolicited marketing without your prior consent.
• Improve the platform — using anonymised analytics data to optimise performance, game selection, and overall user experience.
• Comply with legal obligations — meeting requirements under RA 10173, AMLA, and other applicable Philippine statutes.

5. Sharing Your Personal Data

747Live PH does not sell, rent, or trade your personal information. We only share data when it is strictly necessary for the purposes stated in this policy, and only with the following categories of recipients:

5.1 Payment Processors

We share transaction data with payment service providers (e.g., GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, Visa/Mastercard acquiring banks) to process your deposits and withdrawals. These providers are contractually obligated to handle your data securely and in compliance with applicable laws.

5.2 Identity Verification Services

For KYC compliance, we may use third-party identity verification partners who process your government ID documents. These partners are bound by strict data processing agreements and may not use your data for any other purpose.

5.3 Regulatory Authorities

We are legally required to share certain data with Philippine regulatory bodies — including the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and gaming regulators — when required by law or court order.

5.4 Platform Technology Partners

We use trusted technology providers for cloud hosting, cybersecurity, and platform infrastructure. These partners only access data to the extent needed to provide their services to us, under strict contractual data processing obligations.

6. Cookies & Tracking Technologies

747Live PH uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is a breakdown of the types we use:

• Essential Cookies: These are required for the platform to function. They handle login sessions, security tokens, and account state. You cannot opt out of these without affecting your ability to use the site.
• Analytics Cookies: We use anonymised analytics tools to understand how players navigate the site — which pages they visit, how long they stay, and what features they use. This helps us make the platform better for everyone.
• Preference Cookies: These remember your settings, such as your preferred language and display options, so you do not have to re-set them every visit.
• Security Cookies: These help detect and prevent fraudulent logins and suspicious activity on your account.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent parts of 747Live PH from working correctly. We do not use third-party advertising cookies.

7. Data Retention

747Live PH retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are:

• Account data: Retained for the lifetime of your active account, plus 5 years after account closure — in line with AMLC record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required under the Anti-Money Laundering Act (RA 9160, as amended).
• KYC documents: Retained for 5 years from submission, or longer if required by regulatory order.
• Support communications: Retained for 2 years after the resolution of a support case.
• Technical/log data: Retained for up to 12 months, then anonymised or deleted.

When data is no longer needed and the retention period has expired, it is securely deleted or anonymised so it can no longer be linked to you.

8. Security Measures

The security of your personal data is a top priority at 747Live PH. We implement multiple layers of protection:

• SSL/TLS Encryption: All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols.
• Data-at-Rest Encryption: Personal and financial data stored on our servers is encrypted using AES-256 or equivalent standards.
• Access Controls: Access to personal data is strictly limited to authorised personnel who need it to perform their job functions. All access is logged and audited.
• Two-Factor Authentication (2FA): We strongly encourage all players to enable 2FA on their accounts for an extra layer of login security.
• Regular Security Audits: Our infrastructure undergoes regular vulnerability assessments and penetration testing by independent security teams.
• Incident Response Plan: We have a documented data breach response procedure in place. If a breach affects your data, we will notify you and the NPC as required by RA 10173.

9. Your Data Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by 747Live PH:

To exercise any of these rights, contact our Data Protection Officer via the details in Section 14. We will acknowledge your request within 3 business days and resolve it within 15 business days, consistent with NPC guidelines.

10. Privacy of Minors

747Live PH is strictly an adult platform — players must be at least 21 years of age to register and play, in compliance with Philippine gaming laws. We do not knowingly collect personal data from individuals under 21.

If you believe a minor has registered on our platform, please notify us immediately at support@747liveph.click. Any account confirmed to belong to a minor will be closed immediately, all funds suspended pending investigation, and relevant data deleted in accordance with our legal obligations.

11. Cross-Border Data Transfers

747Live PH primarily processes and stores data within the Philippines. In cases where certain technology or service providers operate data centres outside the country, we ensure that any cross-border data transfer is covered by appropriate legal safeguards — including standard contractual clauses or equivalent protections recognised by the National Privacy Commission.

We will always require any overseas data processor to provide the same level of data protection that is required under the Data Privacy Act of 2012.

12. Third-Party Links & Services

747Live PH's platform may contain references to game providers and payment services that operate under their own privacy policies. Once you leave our platform and interact directly with a third-party service, their own data practices apply and are outside our control.

We encourage you to review the privacy policies of any third-party service you use in connection with your 747Live PH account. 747Live PH is not responsible for the data practices of external service providers beyond our platform boundaries.

13. Changes to This Privacy Policy

747Live PH may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Send a notification to your registered email address for significant changes.
• Display an in-platform notification when you log in after the changes take effect.

We encourage you to review this page periodically. Continuing to use 747Live PH after policy updates constitutes your acceptance of the revised Privacy Policy. If you disagree with any updates, you may close your account by contacting support.

14. Contact Our Data Protection Officer

If you have questions, concerns, or requests regarding your personal data and privacy rights at 747Live PH, please reach out to our designated Data Protection Officer (DPO):

• Email: privacy@747liveph.click
• General Support: support@747liveph.click
• Live Chat: Available 24/7 on the platform
• FAQ: Visit our FAQ page for common privacy questions

Our DPO will acknowledge your privacy-related request within 3 business days and aim to resolve it within 15 business days as required under NPC Advisory No. 2021-01.

You also have the right to file a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated. Makipag-ugnayan sa amin muna — gusto naming malutas ito nang direkta at mabilis para sa inyo.

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This Privacy Policy was last reviewed and updated on July 1, 2025. For further legal information, please also review our Terms and Conditions and Responsible Gaming page.